Refund and Returns Policy

Last updated: July 28, 2026

Overview

All products sold on Modern Digital Market are digital downloads — ebooks, templates, planners, printables, spreadsheets, prompt packs, courses, and bundles. Because these files are delivered instantly and can be downloaded, saved, and copied immediately upon purchase, all sales are final except in the specific situations outlined below.

There is no physical shipping, no physical returns, and no exchanges in the traditional sense, since there is no physical item to send back.

When a Refund May Be Issued

We will issue a refund only in the following situations:

• You were charged but did not receive access to your purchased file(s) due to a technical error on our end
• The file you received is corrupted, incomplete, or does not match the product described on the listing
• You were accidentally charged twice for the same product
• You purchased the wrong product by clear, genuine mistake and have not yet downloaded the file (contact us within 48 hours of purchase)

Refund requests for these reasons must be made within 7 days of purchase. Please contact us at [email protected] with your order number and a description of the issue.

When a Refund Will NOT Be Issued

Refunds are not available for:

• Change of mind after downloading a file
• Simply not liking the content, style, or format of a product
• Requesting a refund after the product has already been downloaded and used, outside of the technical-issue cases above
• Any bundle or toolkit where individual files within it have already been accessed
• Products purchased on sale or as part of a discounted bundle

How Refunds Are Processed

If your refund request is approved:

1. We will confirm approval by email within 2–3 business days of your request
2. Approved refunds are issued to your original payment method
3. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider’s processing time

If you haven’t received an approved refund after 10 business days, first check with your bank or card provider, as processing delays on their end are common. If it still hasn’t appeared, contact us at [email protected].

Access Issues (Not the Same as a Refund)

If you’re having trouble downloading a file you paid for — a broken link, an error message, or a missing email — this is not a refund situation. Contact us at [email protected] and we’ll resend your access or fix the issue directly, usually within 24–48 hours.

Need Help?

For any questions about this policy, or to request a refund under the conditions above, contact us at:

Email: [email protected]
Phone: 604-565-6812

This policy applies specifically to digital products and is written to reflect the nature of instant-download goods, which cannot be “returned” in a physical sense. This is a general template, not legal advice — consumer protection laws around digital goods vary by country and region (for example, EU consumers have specific digital content withdrawal rights under EU law). If you plan to sell internationally, especially to EU or UK customers, it’s worth having a lawyer confirm this policy meets local requirements before publishing.